Terms and Conditions for Landscaping Forestgate
These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Forestgate to residential and commercial customers in the UK. By requesting a quotation, making a booking, or accepting work to begin, the customer agrees to these terms. They are intended to create a clear understanding of the service process, payment obligations, scheduling arrangements, legal responsibilities, and the handling of materials and waste. For the avoidance of doubt, these terms apply to landscaping services, garden maintenance, planting, turfing, hard landscaping, clearance work, and related activities, unless a separate written agreement says otherwise.
In these Terms and Conditions, references to we, us, and our mean the landscaping contractor providing the service, and references to you or the customer mean the person, business, or organisation instructing the work. Where a project involves multiple decision-makers, the person who confirms the booking will be treated as having authority to agree to these terms. The customer should read all sections carefully before the work starts. If any part of these terms is unclear, it is the customer’s responsibility to raise that point before the booking is confirmed.
We may update these terms from time to time to reflect changes in law, materials, operating practices, or service scope. The version that applies will normally be the version in force at the time the booking is accepted. Any variation agreed for a particular project must be confirmed in writing. No variation will override legal rights that cannot be excluded under UK law. These terms are designed to support a professional service relationship and to set reasonable expectations for both parties.
1. Booking Process
All bookings begin with an enquiry and, where appropriate, a site assessment or review of photographs, measurements, or plans. We may provide a quotation based on the information supplied, but that quotation may be amended if the site conditions, access, materials, or requested scope change before or during the works. A quotation is not an automatic obligation to proceed until it has been accepted by the customer and confirmed by us. Acceptance may be given in writing, by email, or by another recorded method.Bookings are only secured once we have issued confirmation of the agreed work, estimated schedule, and relevant commercial terms. In some cases, particularly where materials must be ordered or labour allocated in advance, a deposit may be required before any date is reserved. The customer is responsible for ensuring that all details provided at the booking stage are accurate, including the address, access arrangements, description of the work, and any known hazards. If incorrect information is supplied, we reserve the right to revise the quotation, reschedule the work, or decline the project.
Where a project is seasonal or weather dependent, scheduling may be approximate rather than fixed. We will use reasonable efforts to attend on the agreed date, but landscaping work may be affected by rain, frost, high winds, waterlogged ground, supply delays, staffing issues, or equipment failure. In such circumstances, we may need to rearrange the work. Any dates or time windows provided are estimates unless expressly stated as guaranteed. The customer acknowledges that access must be available for vehicles, tools, and operatives as required for the work.
2. Payments and Charges
All prices are normally stated in pounds sterling and may be shown inclusive or exclusive of VAT depending on the business structure and the quotation provided. Unless otherwise agreed in writing, invoices are payable within the period specified on the invoice or, if no period is stated, immediately on completion for smaller domestic jobs or in accordance with the stated payment schedule for larger works. We may require staged payments for substantial landscaping projects, including a deposit, interim payment, and final balance.If the customer fails to make payment on time, we reserve the right to charge interest and recover reasonable costs associated with late payment, where permitted by law. We may also suspend further work until overdue sums are settled. Title to any materials supplied by us may remain with us until full payment has been received, to the extent permitted by law. The customer must not withhold payment for work already completed unless there is a genuine and specific dispute about the amount invoiced, and any such dispute should be raised promptly and in good faith.
Additional charges may apply where the scope of work changes, the site differs materially from the description given, hidden conditions are discovered, or the customer requests additional labour, plant, materials, or disposal. Such changes will normally be discussed before the additional work is carried out, but where urgent steps are needed to avoid damage, delay, or unsafe conditions, we may proceed and invoice accordingly. Landscaping Forestgate will always seek to keep costs transparent, but the final charge may differ from the original estimate if the project circumstances change.
3. Cancellations, Postponements, and Access
The customer may cancel or postpone a booking by giving reasonable notice. Where work is cancelled after a deposit has been paid, the deposit may be retained in whole or in part to cover administrative costs, labour allocation, material ordering, or other losses already incurred, unless the law requires otherwise. If materials have been specially purchased or custom-ordered for the job, the customer may be responsible for those costs even if the work does not proceed. We will act reasonably in assessing any cancellation charge.If the customer cancels at short notice, does not provide access, fails to make the site available, or prevents the work from starting on the agreed date, we may charge for lost time, attempted attendance, or unrecoverable expenses. If we must postpone because conditions are unsuitable, the customer will usually be offered an alternative date. We may also suspend or end a booking if the customer behaves abusively, instructs unsafe work, or repeatedly fails to cooperate with reasonable site requirements. Nothing in this section affects statutory cancellation rights where they apply.
The customer must ensure that the site is ready for the planned work, including access to gates, driveways, parking, electricity, water, or other facilities if these are required. Any objects that could be damaged by the work, such as ornaments, furniture, fragile planting, buried services, or hidden fixtures, should be identified in advance. Where the customer asks us to work around existing items, this is done at the customer’s risk unless we have agreed otherwise in writing. We may refuse to move or handle items that are unsafe or unsuitable.
4. Liability and Risk
We will carry out landscaping services with reasonable care and skill, using competent personnel and suitable equipment. However, all outdoor work involves some risk, and the customer accepts that minor changes to soil levels, turf appearance, plant establishment, paving alignment, or surface finish may arise from weather, natural settlement, or site conditions. Our liability is limited to the extent permitted by law and does not include losses that are indirect, consequential, or not reasonably foreseeable at the time the contract was made.We are not responsible for pre-existing defects, hidden services, unstable ground, drainage problems, invasive roots, or other site conditions that could not reasonably have been identified before work began. If such issues are discovered, we may pause the work and explain the available options. The customer is responsible for informing us of any known underground cables, pipes, drains, septic systems, or other services. If no such information is provided, we will not be liable for damage caused by undisclosed or incorrectly marked services, except where caused by our negligence.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where we are legally liable for damage to property, our responsibility will generally be limited to the reasonable cost of repair or replacement, taking account of age, condition, and use. The customer should arrange suitable insurance for valuables, ornaments, and other items left on site. Landscaping Forestgate accepts no responsibility for loss or damage to items not required for the performance of the works unless caused by our proven negligence.
5. Waste Removal and Environmental Compliance
Waste generated during landscaping work, including soil, green waste, rubble, timber, packaging, and general debris, must be handled in accordance with UK waste law. Unless agreed otherwise, waste removal is included only where specifically stated in the quotation. If we are asked to remove waste, the customer acknowledges that we may need to separate recyclable and non-recyclable materials and dispose of them through lawful routes. We reserve the right to charge for waste transfer, disposal fees, skip hire, loading time, and any specialist handling required.The customer must not ask us to dispose of hazardous or restricted materials without prior written agreement. This includes, for example, asbestos, chemical containers, contaminated soil, oils, fuels, plasterboard, electrical waste, or any item classified as controlled waste requiring special treatment. If such materials are found unexpectedly, work may be stopped until an appropriate plan is agreed. Where the customer has arranged their own disposal, they remain responsible for ensuring that waste is collected and removed lawfully and does not create a nuisance, hazard, or environmental breach.
We will take reasonable steps to avoid unnecessary damage to trees, protected habitats, drains, or neighbouring property. The customer is responsible for telling us if the site is subject to any restrictions, conservation rules, covenants, permissions, or other legal limitations that may affect the work. Any requirement for permits, consents, or approvals should be disclosed in advance. If the customer instructs us to proceed in a way that would breach applicable environmental or waste rules, we may refuse to carry out that instruction. This protects both parties and supports responsible landscaping practice.
6. Materials, Plants, and Workmanship
Where we supply materials, plants, soil, turf, stone, timber, or fixtures, we will aim to source items that are fit for purpose and consistent with the specification agreed. Natural products can vary in colour, size, texture, and growth pattern, and such variation is not usually a defect. Plants are living materials and their long-term success depends on weather, aftercare, soil conditions, watering, and general maintenance. Unless we have expressly agreed an establishment or maintenance service, we do not guarantee plant survival beyond the scope set out in the quotation.If the customer supplies their own materials, we are not responsible for defects, shortages, suitability, or compatibility, except where we have specifically agreed to inspect and approve them. We may refuse to install materials that appear unsafe, substandard, or unsuitable for the intended use. Any workmanship warranty, if offered, will apply only to the specific work described in writing and only for the period stated. Normal wear and tear, accidental damage, misuse, lack of maintenance, and changes caused by weather or ground movement are not defects under these terms.
The customer must allow reasonable time for works to settle, cure, root, or establish where relevant. Certain tasks, including paving, fencing, drainage, and turfing, may require follow-up care or a period of restricted use. If the customer uses the area in a way that interferes with settling or establishment, any resulting issue will be outside our responsibility. We may provide separate maintenance arrangements, but these will be subject to a new agreement if ongoing care is required.
7. General Legal Terms and Governing Law
If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right immediately does not mean that right is waived. These terms contain the full understanding between the parties regarding the services described, unless a separate written contract states otherwise. The customer may not assign or transfer the agreement without our consent, although we may subcontract parts of the work where appropriate and lawful.Any dispute should first be raised promptly so that both parties have a reasonable opportunity to review the issue and seek an amicable solution. If a dispute cannot be resolved informally, the parties may consider mediation or another lawful dispute resolution route before starting court proceedings. The customer agrees to provide any information reasonably needed to assess the matter, including photographs, invoices, written instructions, or access to the relevant site if inspection is required. Nothing in this section prevents either party from relying on mandatory legal rights or remedies.
These Terms and Conditions, and any non-contractual dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled by law to bring proceedings elsewhere. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms. This helps ensure a clear, fair, and professional basis for landscaping services delivered by Landscaping Forestgate.
